Published Thursday, February 23rd, 2012, by Mike Sullivan.
Some business centers are taking a second look at their branding. The most recent example is Office Suites PLUS, which unveiled a new logo and tagline earlier this month.
The new logo includes the colors blue and orange, along with a contemporary design element. The accompanying tagline aims to enforce the essence of the company providing a variety of alternative ways to work to meet the ever-changing demands of today’s workforce.
“This innovative logo and fresh tagline better represent the wide variety of services we provide and ability to supplement the growing population of people that expect to be able to work anywhere, and at anytime,” says James Baughman, Jr., Office Suites PLUS’s Chief Executive Officer.
What about your business center brand? What is a brand? Despite its simplicity, many people misunderstand what branding is—and what’s it’s not. Others don’t give branding the attention it deserves. If you ask 10 different people what branding means to them, you are likely to get 10 different answers. A brand is a promise. It communicates the essence of who your company is, what it stands for, and what customers can expect from it.
University of Indiana marketing professors, for example, define branding as “the process by which the true character of the company or organization is communicated.” But Ashler Hotels defines branding as “obtaining a franchise brand name for a hotel such as Holiday Inn, Hilton, etc.” And marketing communications firm Brady Communications defines branding as “the identification of a product or service with the parent company; it usually means the inclusion of the corporate signature in the ad or product.”
Indeed, branding is all that and the some. Regardless of how you define branding, though, there is one common thread upon which marketers from all walks of industry agree: Branding is vital to successful marketing. Just how important is branding, you ask? Well, a study conducted by market research firm Yankelovich estimated that a person living in a city sees up to 5,000 ad messages a day. Consider the odds. If your brand doesn’t stand out from the pack, it could get lost in the fray.
“Your brand strategy defines your company’s intent. In essence, it’s a promise—a promise that defines what your organization intends to deliver to its customers and the marketplace,” says Scott Glatstein, President of Imperatives, LLC, a marketing consultancy in Minnetonka, Minnesota. “Articulating a good strategy is only the beginning. It’s the strategy’s execution that determines whether an organization can turn good intentions into profits.”
If you haven’t done so in a while, take some time to review your business center’s branding. In part two of this series, we’ll take a look at branding with customer service.